User Terms & Personal Data

User Terms & Personal Data

User Terms

Galenica S.A. appreciates your interest to visit our website https://www.galenica.gr, (henceforth “the Webpage” or “the Website”).

The use of the Webpage is governed by the following terms of use and conditions, as well as the relevant legislation. We kindly ask you to read carefully the “Terms of Use” and “Privacy Policy” before using the Website. By accessing and using the Website, you accept, without limitation or reservedness of any kind, the specific terms of use that govern the Website and GDPR Policy. In case of disagreement with any of the terms of use, you are kindly requested, to leave immediately the Website and refrain from its use.

Any information provided on the Website is exclusively addressed to adults. The Website may contain general information about cases of medical interest. The information provided is addressed to general purposes and cannot substitute by all means the advice provided by a physician or other competent healthcare professional, nor can serve as a tool to diagnose or treat health conditions. Always consult your treating physician or healthcare provider in order to obtain integrated medical information relevant to any medical issue or medicine that concerns you or is being prescribed to you.

Intellectual Property Rights (Copyright))

The entire content of the website https://www.galenica.gr (texts, images, graphics, patient information leaflets, publications/articles etc.) are protected under the Greek and European intellectual property legislation in force. The Webpage constitutes an original intellectual creation and property of Galenica SA on which Galenica SA retains intellectual property rights, unless otherwise specified, and it is in any way prohibited fully or in summary or partially to copy, reproduce, adapt, convert, adjust, circulate on the market and in any manner capitalize on data contained on the Website· as for instance and indicatively but not exclusively for commercial or advertising purposes etc. without prior written consent from Galenica SA.

You are granted a free access to the Website for the purpose of reading, copying, printing or using the information that is provided exclusively and strictly for personal use and not for commercial or other exploitation purpose and under the condition that the Website’s content and all copyright and other rights statements will remain uninfringed.

All product names that appear on this Website, whether appearing with a logo or whether their name is accompanied by a registered trademark, are trademarks of Galenica SA or third-party proprietors. This Website may contain or mention patent names, information about proprietary medicinal products, technologies, products, processes, or other Industrial Property Rights of Galenica SA and/or third parties. No license or right to use the above-mentioned trademarks, patents, technologies, products, processes of which Galenica SA and/or third parties are owners or beneficiaries are transfered or obtained by you in any way.

Disclaimer of Liability

The information provided hereto deemed to be accurate and approved by the competent Medical Department of our company. However, certain typing errors may appear or the content might not be fully updated when accessed by the user or it may be altered by third parties beyond Galenica SA knowledge, which may lead to certain inaccuracies. All information are presented “as is it”, without any guarantee on behalf of Galenica SA on its integrity, correctness, or accuracy and, furthermore, without any guarantee on possible damages caused by computer viruses deriving from the use of the Website or any other site that the Website may refer to. As a user/visitor of this particular Website you accept that the access to the website takes place at your own responsibility and that you take any risk may occur from this access.

Galenica SA shall in no case be held liable, to the extent it is foreseen by applicable legislation, to any person for any direct or indirect, incidental or consequential or ancillary damages that are related to the mentioned information and the use by any way of the Website, for reasons that are not attributable to willful misconduct or gross negligence of Galenica SA, as, indicatively and not exclusively stated, for incorrect access or inaccessibility of the webpage by the user, interruptions of any kind, delays during usage or transmission of messages, information, interruption of website security etc. The present disclaimer of Galenica SA includes any damage may be caused from transmission of a computer virus to the electronic equipment of the user.

The use of this website is possible only under the terms and conditions of use presented hereto. In case of unauthorized use of the website you are liable to indemnification of Galenica SA, its employees, executives, and associates in respect of any loss, expense and cost, including reasonable remuneration of its legal counsels, that are linked to the violation of the present terms and conditions of use of this website by you.

Any reference of the Webpage to products/services supplied by Galenica SA does by no means constitute an advice or solicitation or incitement to carry out acts or conclusion of agreement, nor does it constitute medical advice or recommendation, nor can it be used in any way as a tool for diagnosis or medical treatment.

Links to other websites

The present Website may contain links to other websites around the world. This referral to other websites is provided only for the convenience of its users.

Galenica SA bears no responsibility as to the content, availability, function, validity, and efficiency of these websites. Galenica SA is by no means commit to their content, while any referral or reference of these websites on the Website does not constitute and can in no case be construed as approval or unconditional recommendation of use of these websites. Any such referral does not result to liability of Galenica SA either for the content of these websites or for their policy regarding the protection of personal data. Furthermore, Galenica SA cannot be held responsible for the content of other third-party websites that may contain a link to the Website. Connection to the present Website is prohibited without Galenica SA concent.

Further Terms of Use and Conditions

In cases where a term of use may be deemed invalid or unenforceable it will be deleted and considered as never displayed on the Website and will by no means affect the validity, binding effect and enforceability of other terms of the Website.

Galenica SA may at all times and without prior notice modify and delete the terms and conditions of use of its Website and its personal data Protection Policy. Any such modification and/or deletion is valid and binding on users of the Website from the moment the respective alterations take place and appear on the Website. Please verify before each use of the Website the time when the last update of the terms of use and the personal data policy took place.

The Website may be inaccessible at times due to upgrade work or engineering, communication, software, or other technical issues, including issues that may arise due to third parties. Galenica SA cannot predict periods during which the Website may be inaccessible, nor it is possible to have known it beforehand or to control by other means their duration, therefore bears no such responsibility.

In any case, Galenica SA is entitled to temporarily suspend or terminate the function of its Website in whole or in part under any circumstances.

Choice of Law-Jurisdiction

The use of the said webpage is governed by the Greek Law and the terms of use and conditions as presented. The Courts of Athens, Greece, are exclusively competent, for the settlement of any dispute relative to the present terms of use.

Contact Us

In case you may have any concerns or questions related to any part of the Website or if you wish to contact us for any reason, please make use of the contact information as listed below:

Mail address: 4 Eleftherias str., 14564 Kifissia, Greece
Call Center: +30 210 5281700
Fax: +30 210 5245939
Email: contact@galenica.gr


Personal Data Protection Policy

Last updated: May 25, 2018

The company “Galenica Pharmaceutical Company SA” (your personal data processing responsible), located in Kifissia, Eleftherias Street no. 4, (hereinafter the “Company”) undertakes the obligation to protect the personal data of visitors to its website. Please read the following policy in order to understand how your personal data is being collected and processed and what rights you are entitled of concerning the process of your personal data by the Company. We wish to inform you that the Company keeps the right to modify the present policy, therefore we urge you to regularly check for any policy updates in this section.

1. What kind of personal data do we collect?

It is not necessary for you to disclose any personal information in order to browse our website. If you select to subscribe to our Newsletter submission service or decide to contact us by sending an email to the email address mentioned on our website or by completing the relative standard form of contact available on our website, we will collect your personal data as following:

(a) Enrollment to our Newsletter

In case you select to subscribe to our Newsletter, we will collect your email address, as well as your forename and surname at your discretion.

(b) Contacting us

Our webpage supports the possibility to contact us by sending an email message to the address that is mentioned on our website or by completing the relevant contact form. In case you contact us in this way we will collect your email address, your forename and surname, the email subject and content of your email and your phone number, at your absolute discretion.

2. How do we use your personal data and to what aims?

If you select to subscribe to our Newsletter service, we will use your email address to send you news and updates on our products. In this case, the legal basis for the process of your data is your consent.

If you contact us about any issue, we will process the data that you have sent us in order to communicate with you and manage any request, report, information or question you may have submitted. In this case as a principle, the legal basis to process your data, will be us to comply with the legislation in force, the execution of a contract between us and our vital legitimate interest, which lies in the proper management of requests, reports, information and questions of our products’ users, of healthcare professionals and of the public in general and in relation to the products we produce and/or distribute in the Greek market.

3. Use of cookies

Certain cookies are being used on this webpage. For additional information, please, refer to the Cookies Policy.

4. Who has access to your personal data?

Personal data that is contributed by you is exclusively processed by the competent employees of our Company. Furthermore, by the companies that provide us with Information Technology (IT) services, cloud computing services and hosting services and have access to our informative systems and our digital databases, by other Galenica Group companies that provide supportive services to us, as well as by advertising companies that undertake the promotion of our products through our Newsletter service. These partners are committed to processing your personal data in strict compliance with security measures, according to our instructions and never use your data for their own benefit.

5. How long do we keep your data for?

If you subscribe to our Newsletter service, we will store your personal data until you may request to be unsubscribed from the relevant list. You may revoke your consent and unsubscribe from the Newsletter mailing list at any time, either by contacting Company’s Data Protection Officer, whose contact details can be found below or by sending an email to personaldata@galenica.gr regarding “unsubscription from the newsletter service”. Upon this event, we will delete your data and we will not send you any promotional material in the future.

With regards to the personal data that you share with us in the event of your contact with us, we will store your personal data for as long as it is required to process your request, report, information or question depending on the purpose and nature of each communication.

6. How do we protect your data?

The security of your personal information is of the outmost importance to us. We undertake the responsibility to apply strict technical, physical and organizational measures and to implement strict procedures in order to protect your personal data and we, likewise, impose the obligation to our third party collaborators, who have access to your data, to comply with the relevant measures and procedures.

7. What are your rights?

You have the right to request access to your personal data that we have collected and stored, their rectification, in cases where these are incorrect and their erasure according to the terms and conditions that are stipulated in the legislation in force. In addition, you have the right to receive the personal data that concerns you in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, to oppose the collection of your data and to request that this is restricted. Moreover, you can revoke your consent and unsubscribe from our Newsletter mailing list at any time by contacting the Data Protection Officer of our Company, whose contact information you may find listed below.

Finally, if you believe that the Company violates the legislation in force concerning processing of your personal data you have the right to file an appeal before the Hellenic Data Protection Authority.

8. Contact Information

In order to exercise your rights or to submit any question regarding the process of your personal data by our Company, you may contact the Data Protection Officer of our Company in the following ways:

-By mail to the address below:

To the attention of the Data Protection Officer

4 Eleftherias str., 14564, Kifissia, Greece

-Through the phone number: +30 210 5281700

-By email to the email address: personaldata@galenica.gr


Informing patients, consumers, healthcare professionals and third parties about the process of their personal data in the frame of reporting of adverse events and submission of quality complaints.

Galenica Pharmaceutical Company SA (hereinafter the “Company”) collects, stores and processes certain personal data that is declared to the Company by patients, consumers, healthcare professionals and third parties in the frame of reporting adverse effects and quality complaints.

The purpose of the information presented hereto is to inform these persons about the processing of their personal information by the Company in order to manage reports concerning adverse effects and quality complaints regarding medicines, cosmetics and other pharmaceutical preparations that the Company produces and/or markets in Greece.

1. What kind of personal data do we collect and store in our archives?

The categories of personal data collected from users of our products (patients and consumers), who present an adverse effect or deal with a problem that concerns the quality of our products (regardless of whether they report the adverse event themselves or whether this is reported by health care professionals) are those that the pharmaceutical legislation and the relative legal framework stipulates, and these are mostly the following:

a. patient’s initials or patient code number, gender, age, or age group

b. information regarding the pharmaceutical treatment or use of pharmaceutical preparations of the Company,

c. description of the adverse effect and/or quality problem of the pharmaceutical preparation and the outcome thereof and

d. in case of an adverse effect, the medical history of the patient.

The Company may exceptionally collect the patient’s forename and surname and other identification information (e.g., their contact information) only upon the event that it is deemed necessary to follow-up comprehensively the course of health of the patient/consumer and of the case in general.

The categories of personal data that our Company collects and stores from health care professionals (doctors, pharmacists etc.) who declare an adverse effect or submit a quality complaint are their forename and surname, profession and contact information (phone and/or email address).

2. What are the aims of and the legal bases for Processing Personal Data?

We collect, process and store personal data of users of the Company’s products (patients and consumers) and of health care professionals who declare an adverse reaction or a quality complaint for the purpose of complying to the pharmaceutical legislation and the relative pharmaceutical legal framework regarding pharmacovigilance and quality assurance of medicines, cosmetics and other preparations that the Company manufactures and/or markets in Greece.

The legal basis for processing the above-mentioned personal data is our compliance to obligations deriving from the regulatory and legal framework for medicines, cosmetics and similar preparations, as well as the assurance of high quality and safety standards on our medicines and further products.

3. To whom your personal data is disclosed?

In principle, your personal data is not disclosed to third parties. In exception, your data may be disclosed to third parties (as indicatively to pharmacovigilance service providers) who contribute us to the recording and evaluation of reports on adverse effects and bound to process your personal data exclusively on our account and based on our recorded instructions and not to their own benefit.

Furthermore, as it is provided by the relative legislation, we disclose anonymously or pseudonymized data regarding the adverse effect to the competent authorities [such as the National Organization for Medicines of Greece (EOF), the European Medicines Agency (EMA) and the European database Eudravigilance], as well as to foreign Marketing Authorization Holders (MAH), of which we have exclusive distribution rights for their medicines in Greece.

4. How do we process personal data and for how long do we keep them?

We take every necessary measure to ensure the security, integrity and confidentiality of your personal data.

In principle, the physical and electronic archives of side effects reports and quality complaints are stored for a period of six (6) years after their initial registration. Exceptionally, identification data of patients/consumers (e.g, forename and surname and contact information) are exclusively kept for a period necessary to follow up the conclusion of the consumer/patient case and the receipt of all necessary data to accurately register the adverse effect and/or the quality complaint.

5. Your rights

Every patient, consumer, health care professional and third party who submits an adverse reaction or quality complaint report, has the right to request from the Company the access, rectification and conditional deletion of their personal data, as well as the right to request the limitation of their personal data subject to processing. These rights can be exercised by sending a relative letter or email to the Data Protection Officer of our Company to the address/email address mentioned below.

Additionally, the legislation enables the above-mentioned persons to file an appeal before the Hellenic Data Protection Authority.

6. Data Protection Officer contact information

For any question or query or in case you wish to exercise one of your rights as stipulated by the legislation you may contact the Data Protection Officer of the Company, the contact details of whom are mentioned below:

-By mail to the address below:
To the attention of the Data Protection Officer
4 Eleftherias str.
14564, Kifissia, Greece

-Through the phone number: +30 210 5281700

-By email to the email address: personaldata@galenica.gr